Refund policy

OVERVIEW We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

SECTION 1 – ELIGIBILITY FOR RETURNS To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

SECTION 2 – HOW TO START A RETURN To start a return, contact us at 📧 info@greatventures.co.za. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at 📧 info@greatventures.co.za. or WhatsApp +82 679 3050

SECTION 3 – COURIER COSTS

  • Customers are responsible for the courier/shipping costs of returning items, unless the return is due to a defective, damaged, or incorrect product.

  • If the return is because of our error (wrong item or faulty product), GreatVentures will cover the courier cost.

  • Original shipping fees are non‑refundable unless the error was ours.

SECTION 4 – DAMAGES AND ISSUES Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

SECTION 5 – EXCEPTIONS / NON‑RETURNABLE ITEMS Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

SECTION 6 – EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SECTION 7 – EUROPEAN UNION 14‑DAY COOLING‑OFF PERIOD Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Courier costs for EU returns are the customer’s responsibility unless the product was faulty or incorrect.

SECTION 8 – REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at 📧 info@greatventures.co.za.