Shipping policy

 

INTRODUCTION At GreatVentures, we want your adventure‑ready products to reach you quickly and safely. This Shipping Policy explains how we handle deliveries across South Africa and beyond.

SECTION 1 – DELIVERY AREAS We deliver nationwide in South Africa using trusted courier partners. International orders are available on request and may be subject to additional requirements.

SECTION 2 – SHIPPING CHARGES

  • Shipping costs are calculated separately after checkout.

SECTION 3 – DELIVERY TIMEFRAMES

  • Standard delivery: 3–5 working days from dispatch.

  • Bulk or custom orders may require additional lead time.

SECTION 4 – ORDER PROCESSING Orders are processed within 1–2 working days of confirmation. You will receive an email with shipping details once your parcel has been dispatched.

SECTION 5 – TRACKING & UPDATES Tracking details are provided once your parcel is dispatched. Updates are available during business hours, typically within 24 hours of your request. As a growing business, we respond personally to all queries, usually within 24 hours.

SECTION 6 – DAMAGED OR LOST PARCELS Notify us within 48 hours of delivery if your parcel is damaged or missing. We will assist with claims and arrange replacements or refunds.

SECTION 7 – EXCEPTIONS

  • We do not ship to P.O. Boxes.

  • Remote or high‑risk areas may incur extra charges or longer delivery times.

SECTION 8 – CONTACT US 📧 info@greatventures.co.za / WhatsApp +2782 679 3050   📍 Bethlehem, Free State, South Africa